Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We will happy to provide you firm delivery date on knowing your requirement and location. Generally materials shown in stock are shipped in 3-4 days. Items not in stock will generally require 4 to 6 weeks lead time.
Fill in the account creation form available at My Account option available at top menu panel and we verify the credentials and create your account within one working day.
We believe in personalised service and you will need to generate the request and we will do the needful in 24 hrs.
Tracking is available as per shipping options elected by you and we provide necessary information of the shippers tracking no’s.
No we do not keep your credit card information on file.
It depends on many factors and we charge only in case where it is legally mandatory on our part.
We ship to most countries. It is advisable to be sure by confirming with us.
Items are individually packed and shipped in its individual packing as shown in the literature. For bulk orders we do provide consolidation and palletization as per country of import requirements.
If you need to swap an item
Returns and Exchanges
As all our shipments are from India and of international in nature. Our return policy is as per warranty terms.
We will replace the items after reasonable verification of the mistake.
We will assist you in getting the replacements as per terms of sales.
We will give you a RMA number with necessary instructions and details.
Support is available as per contact details provided in the contact us section.
Talk to our customer support.
Yes if we have not taken action on your order.
Yes you can.
We will confirm delivery date to you on receiving order for sold out Items. Very rarely “due to non availability of raw materials” we will we will cancel the order and return your money.